1.
In case of consumer dispute, as defined by law n. 144/2015, of September 8th, the consumer may appeal to the entity responsible for alternative dispute resolution.

2.
With no prejudice to what is defined by legislation, statutes and regulations to which the entities responsible for alternative dispute resolution are bound, it is considered eligible to settle the consumer dispute the entity for alternative dispute resolution of the place of celebration of the contract of purchase and sale, or the place that provides the service, or in alternative, the specialized entity for alternative dispute resolution, if one exists for the sector in question.

3.
If there is no eligible entity for alternative dispute resolution in the place of the celebration of the contract, or the existing entities don’t find themselves eligible due to its value, the consumer may appeal to the National Centre for Information and Arbitration of Consumer Disputes, in Lisbon (e-mail: cniacc@unl.pt; website: www.arbitragemdeconsumo.org.)

4.
In cases of consumer dispute, according to the EU Regulation n. 524/2013 – that gives you the right to try to solve any extrajudicial settlement through the dispute online resolution electronic platform online – the consumer may still appeal to the European Platform for Online Dispute Resolution, available in http://ec.europa.eu/consumers/odr or to the following entities of alternative consumer dispute resolution:

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (National Centre for Information and Arbitration of Consumer Disputes)

Tel.: 213 847 484; E-mail: cniacc@unl.pt

CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve (Centre for Information, Mediation and Arbitration of Consumer Disputes of Algarve)

Tel.: 289 823 135; E-mail: cimaal@mail.telepac.pt

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra (Centre for Arbitration of Consumer Disputes of the District of Coimbra)
Tel.: 239 821 690/289;
E-mail: geral@centrodearbitragemdecoimbra.com

Centro de Arbitragem de Conflitos de Consumo de Lisboa (Centre for Arbitration of Consumer Disputes of Lisbon)

Tel.: 218 807 000 / 218807030;
E-mail: director@centroarbitragemlisboa.pt
E-mail: juridico@centroarbitragemlisboa.pt

Centro de Informação de Consumo e Arbitragem do Porto (Centre for Information and Arbitration of Consumer Disputes of Porto)

Tel.: 225 508 349 / 225 029 791;
E-mail: cicap@mail.telepac.pt

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral (Centre for Arbitration of Consumer Disputes of Vale do Ave/Arbitration court)

Tel.: 253 422 410;
E-mail: triave@gmail.com

7.
Centro de Informação, Mediação e Arbitragem de Consumo – Tribunal Arbitral de Consumo (Centre for Information, Mediation and Arbitration of Consumer Disputes – arbitration court for consumer dispute)

Tel.: 253 617 604;
E-mail: geral@ciab.pt

8.
Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira (Centre for Arbitration of Consumer Disputes of Madeira)

Rua Direita, 27 – 1º Andar, 9050-405 Funchal;
E-mail: centroarbitragem.sras@gov-madeira.pt